Aurora-Newmarket Family Health Team

About Us

 

FHTs are an initiative launched by the Ontario Ministry of Health. The FHT concept involves bringing physicians and other health professionals together to provide high quality primary care.
 

VISION:

The Aurora-Newmarket Family Health Team (ANFHT) will deliver the highest quality, professional patient care that is based on a trusting relationship and is delivered in an evidence based model, is patient centered and provided in a timely fashion.

MISSION:

Grow the Aurora-Newmarket Family Health Team (ANFHT) to be supported by a cohesive team of health professionals and administrative professionals. The ANFHT will maintain a focus on effectively and efficiently supporting the changing needs of our patients and the community we service.

VALUES:

1. Our environment is a welcoming, patient focused atmosphere that promotes trust, wellness and supportive care. Patients feel valued and respected; and this is enhanced by the health care provider. The patient is involved in their health care decisions.
2.The ANFHT supports our employees in striving to be the best at their area of expertise while maintaining our supportive and collaborative team approach in accomplishing excellent quality primary care.
3. We value our employees and respect work that they do. They are integral members of our Team. They will be treated fairly and their individual needs will be recognized. Employees will work in a mutually respective manner with all other employees.
4. We offer open and frank communication with our patients, our employees, and our colleagues. We will be open and transparent with our patients, and expect all employees to do so in a respectful manner. We encourage our team members to be open and frank in their communication with the physicians and other administrative team members. 

 

What does this mean for you?

  • Your family doctor will continue to see you during regular office hours.
  • You will have access to other health care professionals within our Family Health Team, such as a nurse practitioner, two nurses, a dietitian and a social worker.If the need is there, we have the right person at the right time!
  • You will have access to a Family Health Team doctor during extended evening hours for urgent problems.
  • If you see another doctor in your Family Health Team for treatment, your own doctor will receive documentation about the nature of your problem so that he or she will always be up-to date about your medical condition.
  • If you need assistance after-hours (between the hours of 5:00 p.m. - 8:00 a.m., weekends and holidays), you will be able to telephone the Family Health Team Telephone Health Advisory Service where a registered nurse will provide advice about your urgent health care concerns and/or contact our Doctor on call if needed.
  • Our Family Health Team is organized to offer you timely access to high quality primary care, so you do not have to incur unnecessary visits to Clinics or the Hospital Emergency Room.
     
  • WILL I GET TO SEE MY DOCTOR?

    Yes. Family Health Teams are a group approach to health care where your doctor will be able to focus on your complex medical problems but you'll have access to different health care professionals according to your needs.

    WHAT DO YOU EXPECT FROM ME AS A PATIENT?

    Your appointment time is especially reserved for you, please give us 24 hours notice for all cancellations and contact us to schedule another appointment for you.

    While we can appreciate that unexpected circumstances may arise, we reserve the right to charge a missed appointment fee for the service booked should proper notice not be given.

    Please always call our office prior to any visit to an outside clinic.

    Please understand that if you arrive exceedingly late for your appointment we may be able to offer alternate care, but our staff may have to ask you to re-schedule.

    We encourage you to arrive 10 minutes early, in order to receive the full treatment and attention you deserve

    Advanced Access

    We are using ADVANCED ACCESS appointment scheduling.

    Advanced Access is a set of beliefs, principles and practices that, when implemented, enables a primary care provider to "do today's work today."

    The core principle of Advanced Access is that patients calling to schedule a provider/physician visit will be offered an appointment the same day for acute care. Our goal is to deal with your concerns as they arise, thus preventing long wait times to see your family doctor.

    Those who implement Advanced Access and efficient working methods will find solutions to many of the following challenges:
    • Long wait times for and at appointments
    • Busy waiting rooms
    • No time for providers and staff to meet as a team
    • No time for patient self-management
    • High patient use of walk-in clinics and emergency rooms


    We continue to pre-book appointments (4-6 weeks in advance) for physicals, procedures and counselling. 

     

     

    Contact Us

    Please call us at (905) 898-2240 with any questions you may have about the Aurora-Newmarket Family Health Team.

     

    LOCATION

    531 Davis Drive, Suite 405 Newmarket, Ontario L3Y 6P5

    If you would like to fill out our contact form, please click on the link below.

    Contact Form

    Hours of Operation

    MONDAY TO THURSDAY

    8:45 a.m. – 5.p.m.

    FRIDAY

    8:45 a.m. – 1 p.m.


    URGENT CARE CLINIC

    MONDAY TO THURSDAY

    5 p.m. – 8 p.m.

    (We encourage pre-booked appointments for the Urgent Care Clinic, if you walk in, please arrive before 7 p.m. in order to be seen.)

     

     


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    Aurora-Newmarket Family Health Team
    531 Davis Drive, Suite 405
    Newmarket, Ontario L3Y 6P5
    Telephone: (905) 898-2240
    Fax: (905) 898-2253
    Hours of Operation
    Monday to Thursday: 8:45 a.m. – 5 p.m.
    Friday: 8:45 a.m. – 1 p.m.

    Urgent Care Clinic
    Monday to Thursday 5 p.m. – 8 p.m. (We encourage pre-booked appointments for
    the Urgent Care Clinic, if you walk in, please arrive before 7 p.m. in order to be seen)
    © 2018 Aurora-Newmarket Family Health Team
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